CozyCouple Privacy Policy

This Privacy Policy explains how MISA LUNA LIMITED ("MISA LUNA", "we", "us", or "our") collects, uses, and shares information when you use the CozyCouple mobile application, websites, and related services (collectively, the "Service").

If you do not agree, do not use the Service.

1. Who We Are

MISA LUNA LIMITED is the data controller for the personal data described in this Privacy Policy.

Contact details:
MISA LUNA LIMITED, 43 Beech Avenue, Kearsley, Bolton, England, BL4 8SB
support@cozycouplespace.com

2. Information We Collect

We collect information you provide directly, information generated through your use of the Service, and information from third-party integrations (if you connect them).

2.1 Information You Provide

• Account information: name, email address, profile photo, and partner details.
• Couple Space data: shared tasks, goals, habits, meals, recipes, memories, notes, activities, and calendars.
• Content you upload: photos, videos, audio recordings, documents, and messages.
• Custom settings: preferences, theme, notification choices, and other app settings.

2.2 Information Collected Automatically

• Device and app data: device type, operating system, app version, language, and time zone.
• Usage data: feature usage, interactions, and activity timestamps.
• Log and diagnostics: crash logs, performance data, and error reports.

2.3 Third-Party Integrations

If you connect external services (for example, Google Calendar, Microsoft Outlook, or Apple Calendar via an iCloud link), we receive data from those services according to the permissions you grant. We access external calendar data on a read-only basis unless explicitly stated otherwise.

3. How We Use Information

• Provide and operate the Service.
• Sync and display shared Couple Space data.
• Enable features such as chat, media sharing, reminders, and calendar views.
• Send notifications and important updates.
• Maintain security, prevent abuse, and troubleshoot issues.
• Improve and develop the Service.

4. Legal Bases for Processing (UK GDPR)

• Contract: to provide the Service you request.
• Legitimate interests: to secure, maintain, and improve the Service.
• Consent: for optional features such as notifications or external integrations.
• Legal obligation: if required to comply with law.

5. Sharing of Information

We do not sell your personal data. We may share information:

• With your partner in your Couple Space, as part of the Service.
• With service providers who help us operate the Service (hosting, storage, analytics, messaging, or support).
• For legal reasons if required by law or to protect rights and safety.

6. International Transfers

Your data may be processed outside your country of residence. Where required, we use safeguards such as standard contractual clauses or other lawful transfer mechanisms.

7. Data Retention

We retain personal data as long as needed to provide the Service and comply with legal obligations. You can delete your account or Couple Space in the app; associated data will be removed or anonymized, subject to legal and technical limitations.

8. Security

We use reasonable technical and organizational measures to protect your data. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

9. Your Rights

• Access your personal data.
• Correct inaccurate data.
• Delete your data.
• Restrict or object to processing.
• Data portability.
• Withdraw consent at any time.

To exercise your rights, contact us at support@cozycouplespace.com.

10. Children’s Privacy

The Service is not directed to children under 13. We do not knowingly collect personal data from children under 13. If you believe a child has provided us data, contact us and we will delete it.

11. Notifications and Permissions

Certain features require permissions (camera, photos, microphone, calendar access, notifications). You can enable or disable permissions in your device settings. Some features may not work without these permissions.

12. Third-Party Links

The Service may contain links to third-party sites or services. We are not responsible for their privacy practices. Please review their policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If changes are material, we will notify you in the app or via email. The updated policy will be effective when posted.

14. Contact

MISA LUNA LIMITED
43 Beech Avenue, Kearsley, Bolton, England, BL4 8SB
support@cozycouplespace.com